New Clients

Arrival

When you arrive for your appointment, you will be greeted warmly, and we will provide you with paperwork to check your pet into the hospital. Upon completion of your admission, you will then be led into an examination room with your pet.

Pet Medical History

In most cases, one of our veterinary technicians will start by asking about your pet’s past medical history, their current condition, and the reason for your visit whether it be vaccines, a yearly wellness examination, dental examination, pre-surgical examination etc.

Examination

Then, one of our veterinarians will thoroughly examine your pet and ask you any further questions regarding your pet's medical history.

Communication

The Veterinarian or Veterinary Technician will then discuss with you a recommended wellness plan for your pet and answer any questions you may have.

Follow Up Care

At the end of your appointment, one of our veterinary technicians will come back to wrap things up and will provide you with any helpful pet care information and answer any wellness questions you may have regarding your pet. Our front desk staff will then schedule any needed follow up appointments.

Our Promise

Our goal is to see all our clients and patients on time, and although we do also operate as an emergency veterinary clinic, there may be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

Arrival

When you arrive to our hospital, you will be greeted warmly, and your pet will be triaged by one of our trained staff. Depending on the severity of the condition of your pet, we will provide you with paperwork to check your pet into the hospital. Upon completion of your admission, you will then be led into an examination room with your pet.

Vitals

Your pet will be brought back to the treatment area of the clinic and a veterinary technician will obtain the vitals of your pet. Depending on the severity of the condition, the Veterinarian may also examine your pet at this time.

Pet’s Medical History

One of our veterinary technicians will join you in the examination room to obtain information about your pet’s medical history, current condition, and the reason for your visit, gathering data for the doctor. This medical history will then be shared with the Veterinarian.

Examination

Then, one of our veterinarians will thoroughly examine your pet. Following this examination the Veterinarian will join you in the examination room to discuss your pet’s physical examination and ask you any other questions regarding your pet’s medical history or current condition.

Communication

The Veterinarian or Veterinary Technician will then present you with a recommended treatment plan and answer any questions you may have. If you choose to proceed with the treatment plan, all paperwork will be presented to you and payment will be processed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss your pets’ results with you. If your pet is being hospitalized in our hospital, you will receive updates on your pet’s progress and we encourage you to contact us should you have any questions regarding your pets care.

Discharge and follow up care

When your pet is discharged from our hospital one of our veterinary technicians will provide you with a discharge summary and a medication chart and will go through this with you in detail. They will also explain all at home care needed for your pet including exercise, diet, and medications. They will be able to answer any questions you may have and will let you know that we are available 24/7 should you need to contact us at anytime. Our front desk staff will schedule any needed follow up.